Last Updated: Friday, June 20, 2025
Thank you for choosing utehemma! We want to ensure your shopping experience with us is smooth and satisfying. Please review our Return and Refund Policy carefully.
1. Eligibility for Returns
We accept returns for orders shipped within Sweden only. To be eligible for a return, the item must meet all of the following criteria:
-
The item must be in new, unused condition.
-
The original packaging must be intact.
-
Proof of purchase (order confirmation or receipt) is required.
2. Return Window
You have 30 calendar days from the date of delivery to initiate a return request.
3. How to Initiate a Return
To start a return, please follow these steps:
-
Fill out the contact form on our Contact Us page with the following information:
-
Order ID
-
Full Name
-
Email Address
-
Phone Number
-
Attach clear pictures of the purchased item
-
-
Our customer support team will review your request and, if approved, provide you with a return shipping label.
-
Pack the item securely, attach the provided shipping label, and send it back to us.
4. Condition of Returned Items
Returned items must be:
-
In new, unused condition.
-
In their original packaging, including all accessories, manuals, and documentation.
5. Restocking Fees
We do not charge any restocking fees.
6. Return Reasons and Fees
-
Defective or Damaged Items: If you receive a defective or damaged item, we will replace it or issue a full refund without any fees.
-
Other Returns: Returns for reasons other than defects must comply with the eligibility criteria listed above.
6.1 Exchanges
If you wish to exchange an item due to size, color, or other preferences, please follow the same return process described above to return the original item within the 30-day return window. Once we receive and inspect the returned item, we will notify you about availability of the replacement product and assist you with the exchange process.
Please note that exchanges are subject to product availability. Shipping costs for exchanges will be communicated and may be the responsibility of the customer unless the exchange is due to a defect or error on our part.
7. Refund Process
Once we receive your returned item:
-
Inspection: Our team will inspect the item to ensure it meets the return conditions.
-
Notification: You will receive updates about the status of your refund.
-
Refund Issuance: If approved, your refund will be processed promptly and credited to your original payment method (e.g., PayPal) within 3 business days.
8. Shipping Costs for Returns
Unless the return is due to a defective or incorrect item, customers are responsible for return shipping costs.
9. Contact Us
If you have any questions or concerns about your order or this policy, please contact our customer support team:
📧 Email: Support@utehemma.se
📞 Phone: +46 79 059 7119
10. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Thank you for choosing utehemma. We appreciate your trust in our products and services.